Fresh eyes on what matters to your guests
Are you giving your guests the five star experience you think you are?
You want your guests to love their stay.
But when you know your property inside out its easy to overlook the little things a guest might notice.
Do you lie awake worrying about what star review they will leave you?
Have you missed something that could make their stay less enjoyable?
When they leave will their experience be reflected in the review that they leave?
Little Things helps accommodation owners see their property through the eyes of a guest, uncovering the small practical details that can make a big difference to the guest experience.
Its not just about what a guest sees. Its about how they feel while they are there, and what they remember after they leave.
From the very first impression to the very last detail I will help you build on what is already working, and discover opportunities to make your guests stay even more memorable.
Because the Little Things matter.
For holiday homes, boutique accommodation, cabins, cottages, farm stays and small accommodation businesses.
Genuine
Thoughtful
Practical
Experienced
About us
After years of hosting our own accommodation and working hard to become Superhosts, I thought we had every detail covered. We cared deeply about our guests and always looked for ways to make their stays better.
Then one day, I walked through our property as a first-time guest. I noticed the little things I had stopped seeing: the details that could make a stay warmer, easier and more memorable.
“Because the little things matter.”
Every host has blind spots. When you know a space too well, it’s easy to miss what guests notice most. That’s why I created Little Things, to help hosts like you see their accommodation through fresh eyes, with the same care I give my own guests.
I’m a landscape gardener as well as a host, so the review starts long before the front door. Your listing, your booking process and your messages set the expectation, and the driveway, entrance and outdoor spaces are the first thing a guest actually sees.
Oona Smith · Guest Experience Consultant
A guest’s journey, start to finish
My background spans wholesale travel, hotel inspections, hospitality mystery shopping, recruitment and landscape gardening, and I’m a Superhost myself. So I know what creates exceptional stays, from 5-star service and a well-written listing to a welcoming garden and the thoughtful details guests remember.
01
Observe
It starts online, with your listing, booking process and messages, then I arrive as a guest would.
02
Review
Everything is noted, from first impressions to finishing touches.
03
Advise
You receive clear, practical recommendations you can act on.
04
Insights
Ideas drawn from what today’s guests notice and value.
05
Improve
Small changes that lift the stay, and your reviews with it.
What I look at
Your listing and photos
Booking process and messages
Arrival and check-in
Gardens, entrance and outdoor spaces
Comfort, styling and presentation inside
Amenities and special features
Departure and follow-up
Not there to see it for yourself?
Plenty of owners live a long way from their accommodation and rely on cleaners, property managers or family to keep things running. I visit as an independent set of eyes and tell you exactly what I found on the day, so you know your place is being presented the way your listing promises.
It isn’t about catching anyone out. Most of the time it’s reassurance, along with a short list of little things worth tidying up.
Arrange an inspectionAn independent, third-party inspection with no stake in who manages your place
Photos and notes on presentation, cleanliness and maintenance, exactly as found
A check that the stay matches what your listing and messages promise
Seasonal or regular visits if you would like eyes on your place through the year
Choose the review that suits your place
Every review is carried out personally by me, with the same eye for detail whichever option you choose.
01
Snapshot Review
A snapshot review of your accommodation, uncovering thoughtful ideas and simple touches that help create more memorable guest stays.
Enquire02
Signature
Little Things Review
An in-depth review through the eyes of a guest, from arrival through to departure. It highlights what’s working well and offers practical, considered recommendations to elevate your guest experience.
Enquire03
Online Consult
A personalised online session to share ideas, answer your questions and help you create a more memorable guest stay.
EnquireIt’s the little things that create memorable stays
Nature · People · Places · Details · Perspective
I really appreciate such thoughtful and detailed feedback. It’s incredibly helpful to see our Coach House through a guest’s eyes. As a small, family-run business, it really is the little things that can make a big difference to a guest’s stay.
Claire · Owner, The Coach Houses
Ready to see your place through fresh eyes?
Tell me a little about your accommodation and what you’d like help with. I read every enquiry myself and will be in touch to talk through the best review for you and your guests.
I’d love to hear about your place.